If restarting doesn't work, switch between Wi-Fi and mobile data:.It might sound simple, but sometimes that's all it takes to fix a bad connection. General troubleshooting tips for Android devices Downloads don't start, time out, or remain at 0%. A strong Wi-Fi or mobile data connection will help you browse and download apps, and enjoy Google Play digital content. If you’re using Google Play on a Chromebook, try to fix your connection issues here. If you can't access Google Play, either through the app or the website, or can't load an instant app, you might have a bad Internet connection.
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